Delete your account and data
Last updated: August 28, 2026
This page explains how to request deletion of your iQ Transport account and the personal data associated with it. iQ Transport is developed and operated by NA Smart Solutions, and this page covers the iQ Transport website and the iQ Transport mobile apps for Android and iOS.
How to request deletion
iQ Transport accounts are created for you by your organization's administrator, so deletion is handled as a request rather than a button inside the app. Choose either route below.
Option 1 — Ask your administrator
- Contact the fleet or HR administrator at your organization who set up your account.
- Ask them to delete your iQ Transport account.
- They can remove it immediately from the admin portal. This is the fastest route.
Option 2 — Email us directly
- Send an email to na.smart.solutions@gmail.com with the subject Account deletion request – iQ Transport.
- Include the full name on the account, the email address or phone number you sign in with, and the name of your organization, so we can identify the right account.
- Send it from the email address registered on the account where possible. If you cannot, we may ask one further question to confirm the request is genuinely yours before we delete anything.
- We acknowledge the request and complete the deletion within 30 days of receiving it.
There is no charge for either route, and you do not need the app installed to make the request.
Before you ask us to delete
If you are still employed by an organization that uses iQ Transport for staff transport, deleting your account also removes your ability to book seats and ends any bookings you already hold. You may want to speak to your administrator first.
What we delete
When we action a deletion request, the following are permanently removed:
- Your sign-in account — the Firebase Authentication record, including your credentials. You can no longer sign in on the website or in either mobile app.
- Your profile — name, email address, phone number, role, gender, assigned route, and any profile photo.
- Your home pickup location — the map coordinates you set for pickup.
- Your bookings — current and historical seat bookings, and any exceptional-trip requests you made.
- Your attendance records — QR check-in entries linked to your account.
- Your notifications — messages addressed to you, and the push notification token for your device.
- Driver and vehicle documents, where you are a driver — licence, health certificate, and any other identity or compliance file uploaded for you.
- Your name on trip records — where a trip still carries your name from an imported shift sheet, we remove it.
What we keep, and for how long
A small amount of information survives deletion. We keep it because we are required to, or because it belongs to your employer rather than to you:
- Security and audit logs — entries recording actions taken in the platform, retained for up to 24 months for security, dispute resolution, and compliance, then deleted. These are not used to contact you or to build a profile.
- Trip and route records — the schedules, vehicle assignments, and route definitions that belong to your employer's operation. These are retained as your employer's operational records and no longer identify you once your account, bookings, and name have been removed.
- Records we must keep by law — anything a legal, tax, or regulatory obligation requires us to retain, kept only for as long as that obligation lasts.
Deletion is permanent. We cannot restore an account, its bookings, or its history once the request has been actioned.
Deleting some data without closing your account
You do not have to delete everything. You can ask us, or your administrator, to remove specific items instead — for example your home pickup coordinates, your profile photo, or an uploaded document — while keeping your account active. Use the same email address and say which items you mean.
Contact
Deletion requests and any questions about this page can be sent to na.smart.solutions@gmail.com. For how we handle personal information generally, see our Privacy Policy.